Quick answer

SuperBox S7 series units bought from this official store can be returned within 30 days of delivery for a refund when the item is in like-new condition with all original accessories and proof of purchase, under the exact conditions listed below. Hardware covered by this policy is also protected by a 1-year warranty. Read the full rules below before starting a return.

Limitations: This summary is for orientation only. The numbered conditions and steps below are the store’s actual return and refund policy and apply to every order. They are not expanded or changed by the summary above.

Official SuperBox Store Team · Last updated: September 7, 2026

30-Day Hassle-Free Returns

We want you to love your SuperBox. If you’re not completely satisfied, return it within 30 days of delivery for a full refund.

Return Eligibility

  • Item must be returned within 30 days of delivery
  • Device must be in like-new condition with all original accessories, packaging, and manuals
  • Proof of purchase is required

How to Return

  1. Contact our support team at support@superboxshop.vip or via WhatsApp to initiate a return
  2. We’ll email you a prepaid return shipping label — no restocking fees, no return shipping costs
  3. Pack the SuperBox securely with all accessories in the original box
  4. Drop it off at any authorized shipping location

Refund Process

Once we receive and inspect your return (typically 2-3 business days), we’ll process your refund to the original payment method. Refunds typically appear in your account within 2-7 business days, depending on your bank or card issuer.

Defective or Damaged Items

If your SuperBox arrives defective or damaged, contact us immediately. We’ll ship a replacement at no cost — no need to wait for the return to be processed.

Exchanges

Want to switch to a different model? Return your current SuperBox and place a new order for the model you want. We’ll refund your original purchase in full.

1-Year Warranty

Every SuperBox comes with a full 1-year manufacturer warranty against hardware defects. If your device has any manufacturing defect within the first year, we’ll repair or replace it at no charge. The warranty does not cover physical damage, water damage, unauthorized modifications, or normal wear and tear.

Questions?

Reach us at support@superboxshop.vip or click the WhatsApp button on any page. Our US-based support team is here to help.